Last Updated: 21/3/2025
This Privacy Statement describes how SmartMobility AI ["we" or "us"] collects, uses, protects, and shares your personal information when you use our mobility services, including through our website, mobile app, or during service interactions. It also outlines your rights and choices regarding the collection and use of your data.
We collect personal data through service registration forms, trip logs, feedback surveys, and automated means such as cookies and location tracking. Personal information is collected with your consent and used for service delivery, mobility analytics, and improving user experience. All data collected is handled in compliance with applicable data protection laws.
We implement robust organizational, technical, and administrative measures to secure your personal information. Only authorized employees, agents, and service partners have access to your data, which is stored securely to prevent unauthorized access, disclosure, or alteration.
We use technologies like cookies, tags, and web beacons to collect information about how users interact with our platforms. This helps us personalize service, enhance experience, and analyze usage patterns. Details of how we use these technologies are explained further in the section titled "How SmartMobility AI Uses Personal Information."
We use the collected personal information for delivering mobility services, trip optimization, analyzing user engagement, improving route planning, and fulfilling operational requirements. Legal bases include legitimate service interests, consent, and contractual obligations where applicable.
Subject to your consent, we may contact you with information about service updates, new mobility features, and usage tips related to SmartMobility AI through various communication channels.
Our website or app may link to external third-party websites for additional transportation-related resources or tools. We are not responsible for their content or privacy practices.
We may share personal data with affiliated service providers, infrastructure partners, and vendors only when necessary to fulfill service objectives. All shared data is managed securely in accordance with applicable privacy standards.
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable transportation standards and legal obligations.
You have the right to access, correct, or delete the personal information we hold about you. You may also object to certain uses of your data or request to withdraw consent for data processing at any time, where applicable.
We may collect and process metadata such as device information, browser types, IP addresses, and usage patterns when you interact with our mobility platform. This metadata helps us improve functionality, optimize routes, and ensure reliable service.
When you use our app or location-enabled features, we may collect and process your device’s geographical location data — including GPS coordinates, Wi-Fi access points, cell towers, and IP addresses — only if the feature you use requires it. This background location data enables essential mobility services, such as:
Location data is collected only with your explicit consent, and you are fully in control of it. You can enable or disable location tracking at any time through your device settings.
We do not use background location data for marketing or advertising purposes. We strictly follow data minimization principles and store all location data securely in compliance with applicable data protection laws.
If background location is not granted, some core features of the app may not function as intended. However, users will always be informed of this and will have the option to continue with limited functionality.
We reserve the right to update or modify this Privacy Statement at any time. Any significant changes will be posted on our website with the updated policy.